CSS automates the help desk function of the largest bank in Germany, improving request / query processing and service levels

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Company Overview

CSS is a global provider of end-to-end IT solutions to enterprises, consumers & technology providers. CSS follows a support-centric model that helps its clients leverage IT to align business objectives. Our centers of excellence create solutions for specific industry needs through a combination of our strategic assets - people, process and technology.

Using a proven global delivery model, CSS manages technology, infrastructure, platforms and applications for Fortune 2000 companies, and provides 24x7 support solutions for leading enterprise, consumer and technology vendors. Our holistic and diverse solutions coupled with our experienced talent force helps us meet our client's needs capably, comprehensively and cost-effectively.

With over 5,000 employees and word class delivery centers across the globe, we help you

Continuously drive down your operating costs while driving up the quality and effectiveness of your support function / IT infrastructure
Ensure end-users' satisfaction and loyalty and utilize the knowledge gained from customer interaction for process and product improvements
Engineer, test and monitor the performance of your products, applications and infrastructure
Manage the development & sustenance cycle better using our deep and diverse technical skills and our proven process framework.

Headquartered in San Jose, CA, CSS is backed by leading financial institutions including Goldman Sachs, Sierra Ventures. Our corporate mission of 100% reference-able customers translates into the operational goal of 100% reference-able transactions. As a result, our primary target is to help maximize customer satisfaction, software quality, availability and reliability while managing costs and risks for global clients. This relentless client focus and compelling value proposition ensures that all our customers willingly vouch for us.

Centers of Excellence

Cybernet Software: CoE for Research and Development

ReadyTestGo: CoE for Testing and IV&V

SlashSupport: CoE for Technology Support and Management

To know more about us please visit www.csscorp.com

 

"The Cybernet Software team has been an integral part of the IBM Edge e-commerce application's success. The team has worked seamlessly with IBM team to develop a world-class e-business application."